[FAQ]
FREQUENTLY ASKED QUESTIONS
GENERAL BUSINESS:
Q: What does B2E Surplus do?
A: We are an e-commerce based industrial supply house. We stock a large variety of new and used industrial supply parts. Our categories include Air Compressor, Assembly Tools, Barcode and Point-of-Sale, Bearings, Belts, Cabling, Circuit Breakers, Connectors, Contactors and Starters, Electric Outlets and Receptacles, Electronic Test, Enclosures, Fans, Flame and Fire Detection, Fuses, HVAC and Building Controls, Hydraulics, Laboratory, Lighting, Liquidations, Manufacturing, Motors and Motor Controls, Material Handling, Medical, Office & IT, Packaging, Panel Meters, PCB and Semiconductor Manufacturing, PLC and Logic Controls, Plumbing, Pneumatics, Power Supply, Pressure Gauges, Process Equipment, Pumps and Parts, Radio and Antenna, Relays, Robotics, Safety and PPE, Sensors, Switches, Vision, Switchgear, Temperature Monitoring and Control, Tools, Transformers, and Valves and Actuators.
Q: How do you purchase products?
A: We are a surplus sales company. We purchase a lot of job leftovers, legacy products, overstock, liquidations, etc.
Q: I want to sell products to you. How do I do that?
A: You are welcome to contact us. We typically need product brand, model, condition, and quantity. Pictures also help. We are always happy to make an offer.
SHIPPING:
Q: Is next-day delivery available?
A: Yes. It is available for most products. During checkout, you will see the option delivered.
Q: What carrier do you use for shipping?
A: We use a variety. Most of our products ship via USPS Priority Mail. We also utilize FedEx and UPS options as-needed. Freight-sized items usually ship via UPS or FedEx Freight (among other LTL carriers).
Q: We are shipping straight to our customer. Do you offer blind shipping?
A: Yes! Please just let us know.
ORDER AND BILLING:
Q: Do you accept tax-exempt orders?
A: Yes. Please email or call us. We will issue a custom invoice for you to pay.
Q: Do you offer Net Terms?
A: Occasionally. Contact us if required.
Q: Can you supply a quote?
A: Yes. We have an automatic quoting system. The "Request a Quote" button is located underneath the "add to cart" button in every listing. If you cannot get it to work, please contact us and we can manually supply a quote.
Q: Can you process a purchase order?
A: Yes. You can simply include your PO # during checkout, and it will be on your receipt. Or, if required, you can first email us a PO (info@b2esurplus.com) and we can issue a matching invoice.
Q: Can you provide a discount?
A: We can sometimes provide a discount, especially for larger quantity and resale orders. Please call (480-899-9897) or email (info@b2esurplus) us.
PRODUCT CONDITION AND WARRANTY:
Q: Do you accept returns?
A: Yes. We have a standard 90-day delivery window on all orders. Our full warranty return/exchange policy is located at https://www.b2esurplus.com/90-day-warranty/
Q: Are your products new or used?
A: We stock a mix of new and refurbished products. Our new products usually include original packaging.
Q: How are your refurbished products handled?
A: Our refurbished products are used, meticulously cleaned, often tested, and repackaged. We are also very careful about the used products we take into inventory. Some products are serviced as-needed. Certain products (i.e. our Ridgid and Greenlee tools) have a more thorough refurbishment procedure that include servicing with new parts, repainting, etc.
Q: Do your products include a manufacturer's warranty?
A: Typically, they do not. We are known as an non-authorized stocking distributor, independent distributor, discount store, etc. We include an in-house 90-day warranty on all products. Some manufacturers will warranty all of their products, regardless of the source. If you have any questions about your warranty, please contact us.